1. Managing orders

Arbiship will automatically purchase orders that are in 'Awaiting Shipment' status on eBay. It may take up to 10 minutes for new orders to show in the Sales Page.

There are 2 different ways to exclude a sale from Arbiship:

  1. You can mark the order as shipped via your eBay account.
  2. You can Exclude the order from the Sales Page.

Anything that was marked as 'Shipped' in eBay will not be ordered by Arbiship.

Exclude or Force orders by hovering over the Status column in the Sales Page.

Errors are automatically detected and will be ignored until you click on retry or force.

Marking an item as shipped in eBay will change its status in Arbiship to "Fulfilled Externally". Tracking numbers are uploaded for all orders, including external ones.

You can retry orders and modify addresses from the Log Page, or you can force items directly from the Sales Page by hovering over the Status column.

You can use the Filter & Search to sort orders in the Sales Page.

2. Settings up payment methods

Choose to pay for orders with gift cards or credit cards.

Gift Card

For purchasing with Amazon gift cards you must upload gift cards into your Amazon wallet.

For purchasing with Walmart gift cards you must upload gift cards into your Walmart account.

Credit Card

Amazon requires the 16 card numbers, for extra security we do not require the CVV or expiration date. This means your debit or credit card must be pre-loaded into your Amazon wallet with the correct billing address added onto the card.

For Walmart you need to have your card details in your Walmart wallet.

3. Tracking upload

There is no charge for tracking upload, and tracking numbers are automatically uploaded for all orders. This includes orders placed outside of Arbiship or on multiple Amazon accounts (if you have a Gmail account connected or if the tracking numbers are forwarded to a connected Gmail account). 

4. Amazon billing

Arbiship automatically cleans your address book, please set your billing address as the default address in your Amazon address settings.

If you have a credit card on the Amazon account, please make sure that your billing address for the card is correct, and that your billing details match exactly in Arbiship settings.

5. Multiple eBay accounts

You can easily switch between multiple Arbiship & eBay accounts at the same time by linking them with the plus "+" in the top left of the Arbiship app.

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